Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in brand new condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging. Failure to return goods in brand new saleable condition may result in your return being rejected.
You’ll also need the receipt or proof of purchase.
If you choose to return you are responsible for paying the return postage.
Things to note
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please ensure you send your goods back to us securely. We generally recommend using Australia Post satchels as you will get a tracking number. Keep a record of your tracking number and mail your goods back to us.
Please note that the complete processing of returns can take up to 10 days from when we receive them although it is usually much faster.
You can always contact us for any return question at email@example.com.
Once we receive your returned goods, we'll process them and notify you by email. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We can also arrange a store credit instead of a refund if that would be more convenient for you - simply let us know if you would prefer this.
Exceptions / non-returnable items
ITEMS NOT ACCEPTED
For any 'change of mind' or wrong size returns, we are unable to accept returns on:
- Products that have had tags removed, have been worn, smell of tobacco smoke or washed
- For hygiene reasons, we do not accept returns or exchange these items: Underwear, Control garment, Lingerie Boxes, Bustier & Hosiery (except in their original unopened packaging).
- Face Masks
- Surgical / Medical products (eg Carefix bras)
- Consumable products such as anti-static sprays
- Garments where the packaging has been damaged (hangers/bags excluded) such as boxes, such that it would render the product unsaleable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.